Terms & Conditions

Terms & Conditions

Welcome to Glow Secret— a skincare brand dedicated to giving you gentle, natural, and effective solutions for glowing skin .By placing an order through our website ( glowsecret.online), you agree to the following terms and conditions.  

1. General Information

  • This website is operated by Glow Secret.
  • Our products are handcrafted with care using natural ingredients.
  • All prices and details listed on our website are accurate at the time of publication.

2. Orders

  • Orders can be placed directly through our website using the “Buy Now” or “Add to Cart” button.
  • Once you place an order, you will receive a confirmation message via WhatsApp, email, or SMS.
  • Please double-check your address, contact number, and product details before confirming your order  

3. Payment Method

  • We currently offer Cash on Delivery (COD)across Pakistan through TCS Courier.   
  • Please make sure someone is available to receive and pay for the order upon delivery.
  • Repeated order cancellations or refusal to accept parcels may result in account restrictions.

4. Shipping & Delivery

  • We provide free nationwide delivery via TCS.   
  • Orders are usually delivered within2–5 business days. 
  • Delivery times may vary depending on your city or public holidays.

5. Returns & Refunds

  • Returns are only accepted if:
  1. The product was damaged during delivery, or
  2. The wrong product was sent.
  • Customers must inform us within 3 days of receiving their order via   

    (glowsecret941@gmail.com) or WhatsApp  (03274042042)

  • Partial refunds are issued after deducting courier charges.

For more details, please see our Return & Refund Policy. 

6. Product Disclaimer

  • Our products are handmade and made from natural ingredients. 
  • They are not dermatologist-tested or medically certified.  
  • Results may vary from person to person, depending on skin type and usage consistency.
  • Always perform a patch test before first use.  
  • The product is for external use only. 

7. Privacy & Data

  • We collect limited personal data (name, phone, address) only to process your orders.
  • We do not share or sell your information to third parties.
  • For more details, refer to our Privacy Policy. 

8. Changes to These Terms

  •  Glow Secret reserves the right to modify these Terms & Conditions at any time.
  • Any updates will be reflected on this page, with the “Last Updated” date changed accordingly.

Thank you for trusting Glow Secret — your journey to naturally beautiful skin begins here.